Taste it, love it or we’ll replace it... Guaranteed!

At Petbarn, we believe your dog and cat will love their food so much that if they don’t ... we’ll help you find a replacement. That’s our taste guarantee.

What you need to do


Bring your remaining food back to one of our stores.


Talk to one of our team members about your pet’s feeding experience


We’ll help find a replacement food for your pet.

If you are unable to make it into a Petbarn store, please contact our Customer Service team via LiveChat at Petbarn.com.au, on 1300 655 896 or at info@petbarn.com.au

Terms & Conditions

  • Taste Guarantee is offered on dog and cat food products within 45 days of purchase from Petbarn.
  • You must be a member of Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase.
  • We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:
    • higher value, all you need to pay is the difference in value
    • lesser value, we will provide you with a refund for the difference
    • If no suitable product can be found we will offer a full refund
  • Petbarn reserve the right to rescind this offer based on prior transactional history
  • This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law.

Honouring claims for Taste Guarantee are at our sole discretion. For further T&Cs click here